Shipping information
Bonsai Booze currently only ships within the Netherlands. In the future we might expand to the neighbouring countries.
We encourage to order at least 3 bottles due to the special shipping boxes. Each box can hold 3, 6 or 12 bottles. The special boxes ensures that the bottles will arrive without any damage to your doorstep.
For delivery we charge €7.25 shipping costs for every order due to the cost of the box and the mandatory ID check. This will be fulfilled by PostNL.
Once you have placed your order, you will receive the Track & Trace when PostNL receives the package.
Delivery time
If the order is placed before 20:00 on a working day, the order will be shipped the same day.
Do note, some factors are out of our reach and we unfortunately have no influence on the proper handling of the delivery.
When your order hasn't been delivered on the desired delivery date, please check the Track & Trace first. Afterwards you can contact us through email contact@bonsaibooze.nl.
PostNL Delivery
All our orders will be fulfilled by PostNL. When you receive your package, the mailman will ask you to sign for receipt and he may also ask you for an ID (age) check.
In case you are not home, the mailman will leave the package at the nearest PostNL pick up point. The pick up point can be found in the provided Track & Trace.
PostNL's delivery times are:
- Tuesday to Friday between 08:00 and 21:30
- Saturday between 09:00 and 16:00
PostNL Pick-Up Point
Instead of delivery to your address, your order can also be delivered at a PostNL pick-up. There are various pick-up points throughout the Netherlands.
During check out you can choose your desired pick-up point and your order will be delivered there.
Returns
Orders can be partially or fully returned.
For more information, please check the FAQ.